Legal
Privacy policy.
Last updated · 17 July 2026
CellSure ("we", "us") provides independent EV battery State-of-Health testing and certification across the East Midlands. This policy explains what personal data we collect through cellsure.co.uk and when delivering our service, why we collect it, and the rights you have over it under UK data protection law (UK GDPR and the Data Protection Act 2018).
Who we are
CellSure is the data controller for the personal data described in this policy.
Contact for anything data-related: hello@cellsure.co.uk or 07522 048822.
What we collect and why
| Data | When | Why | Lawful basis |
|---|---|---|---|
| Name, phone number, postcode, vehicle details, enquiry type | When you submit the booking form, email or call us | To respond to your enquiry, quote a price and arrange the test | Steps taken at your request prior to entering a contract (Art. 6(1)(b)) |
| Vehicle identifiers (VIN, registration, odometer) and battery diagnostic data | When we test a vehicle | To produce the certificate and keep the certificate register accurate and verifiable | Performance of a contract (Art. 6(1)(b)); legitimate interest in maintaining a verifiable register (Art. 6(1)(f)) |
| Basic technical logs (IP address, browser type) | When you visit the site, collected by our hosting provider | Security and keeping the site running | Legitimate interests (Art. 6(1)(f)) |
We do not collect payment details through this website, and we never sell your data.
Who we share it with
- FormSubmit.co — processes booking-form submissions and forwards them to our inbox. FormSubmit provides the form endpoint, AJAX submission support, spam controls and email delivery used by the booking form.
- Our email and hosting providers — to receive your enquiry and serve this website.
- Google Fonts — this site loads fonts from Google's servers, which involves your browser sending your IP address to Google; see the Google privacy policy.
- Nobody else, unless we are required to by law.
How long we keep it
- Enquiries that don't become bookings — deleted within 12 months.
- Booking and certificate records — kept for 6 years, because certificates remain verifiable online and records may be needed for legal or accounting purposes.
Cookies
This site sets no cookies and runs no analytics or advertising trackers. If that changes, this policy and the site will be updated first.
Certificate verification
Our online verification page displays only what is needed to confirm a certificate is genuine: the certificate number, vehicle make/model/year, the last four characters of the VIN, test date, battery results and verdict. It never displays names, contact details or full VINs.
Your rights
You can ask us to access, correct, delete or restrict the personal data we hold about you, object to our processing of it, or ask for a copy in a portable format. Email hello@cellsure.co.uk and we'll respond within one month. If you're not happy with how we handle your data, you can complain to the Information Commissioner's Office at ico.org.uk.